Arvest Bank wants to ease any concerns our customers may have about your financial situation during this time. This includes economic impact payments, also known as stimulus payments. Here is the most up-to-date information we have:
This is a government program and not a bank program. That means we are not able to determine when the Internal Revenue Service (IRS) will deposit funds into specific customer accounts. Please do not contact the bank regarding the status of your economic impact payment. The date you receive your payment is determined by several factors, such as payment type (direct deposit or check) and whether the account information the IRS has on file is current.
- You can check the status of your economic impact payment through the Get My Payment* tool on the IRS website. This tool tells you:
- Your payment status and type
- Whether the IRS needs more information from you, including bank account information
- The IRS has begun depositing economic impact payments into some Arvest accounts. The IRS will continue to deposit payments throughout the year. In order for the IRS to deposit the payment, your Arvest account must be open and active.
- Another way for customers to determine when the IRS deposits an economic impact payment is through one of the self-service tools below. Look for an item labeled “TAX REF” or similar.
- Customers who receive economic impact payments in error should contact the IRS and should not spend those funds.
- As you wait for your payment, be aware of scammers* who are trying to take advantage of this situation.
- If you have questions about how this government program works – eligibility, payment amounts and more, visit the IRS website dedicated to economic impact payments*.
Economic Impact Payment Checks
Some customers may receive checks instead of having economic impact payments deposited directly into an account. If you are unsure whether you will receive a direct deposit or a check, visit the Get My Payment* tool on the IRS website and follow the prompts.
According to the IRS website, if the direct deposit information you provided on your 2018 or 2019 tax return is no longer current, the IRS will automatically mail a check to your “address of record.” This is “generally the address on your last return or as updated through the United States Postal Service.”
For those who receive a check, here are some things to keep in mind:
- Arvest will cash economic impact payment checks for customers only.
- Please be patient with our tellers if you are cashing or depositing a check via the drive-thru at one of our branches. Customer volumes are expected to be high and wait times may be longer than usual. Our associates are working as hard and fast as they can to serve you.
- Customers also can deposit checks:
- At many of our ATMs
- Via Arvest Mobile Check Deposit
- Because we understand how important these funds are to our customers, Arvest will rarely place a hold on a stimulus check. If this happens with your economic impact payment check, please call us at (866) 952-9523 to help resolve the issue as soon as possible.
Economic Impact Prepaid Debit Cards
Still other customers may receive their economic impact stimulus payment on a prepaid debit card, according to the IRS*. The card will arrive in a plain white envelope from Money Network Cardholder Services and include instructions to activate and use the card; learn more at www.eipcard.com*.
The U.S. Department of the Treasury, in fact, is sending some recipients letters to remind them to activate their card. Customers who believe they may have thrown away their card or don’t recall receiving it can call a 24-hour customer service line – (800) 240-8100 – to inquire about a replacement card.
Customers can see a sample letter here* and also should know that unless they’ve asked for assistance, the government will not call, text, email or send a link to click in order to activate your card.