As Arvest Bank and the communities we serve continue to adjust in the fight to stop the spread of COVID-19, you may have questions about how this challenge may affect your finances. Below are some FAQs, tips and government resource sites provided by the American Bankers Association where you can go for more information.
First and foremost, remember that the safest place for your money is an FDIC-insured bank such as Arvest. Your funds up to at least $250,000 are always protected by the FDIC. This is true even in special circumstances when banks may need to temporarily limit operations, close lobbies or adjust business hours. In these cases, Arvest will ensure our customers always have access to funds directly and/or electronically.
FAQs on FDIC Coverage
Q: Is there anyone I can speak with if I have detailed questions about my FDIC deposit insurance coverage?
A: Yes, the FDIC has a team of subject matter experts available to answer your questions. Please call (877) 275-3342 and ask to speak to a Deposit Insurance Subject Matter Expert between 8:30 a.m.-5 p.m. Monday-Friday.
If you prefer, you can contact the FDIC in writing through the FDIC Deposit Insurance Form available at: https://ask.fdic.gov/fdicinformationandsupportcenter/s/*.
Q: I have deposits that I think may exceed the FDIC’s deposit insurance limits. What should I do?
A: At https://www.fdic.gov/deposit/*, the FDIC has several deposit insurance resources to help you determine your deposit insurance coverage. A key tool for determining deposit insurance coverage is the Electronic Deposit Insurance Estimator (EDIE), which is available at https://edie.fdic.gov/*.
FAQs on Identity Theft
Q: What steps can I take to prevent identity theft and what can I do if someone steals my identity?
A: If your Arvest debit/credit card has been lost or stolen:
- Call (800) 601-8655 for debit cards
- Call (800) 356-8085 for credit cards
If you feel ID theft is a concern, or have reason to believe you may be a victim of ID theft, you may place a fraud alert on your credit file by contacting the fraud department at one of the three major credit bureaus below:
- Equifax: (800) 525-6285
- Experian: (888) 397-3742
- TransUnion: (888) 909-8872
You only need to notify one credit bureau. The one that processes your fraud alert will notify the other two. Those two then must place fraud alerts in your file.
Placing a fraud alert on your credit file can help prevent a thief from opening new accounts or making changes to your existing accounts. Be aware, however, that placing an alert on your credit file also may prevent you from opening an account unless we can contact you and positively confirm your identity and that you are applying for credit.
In addition, if you think your personal information has been misused, contact the local police. You also can contact and file a complaint with the Federal Trade Commission by calling (877) 438-4338.
As always, protect your Social Security number, bank account and credit card numbers, and other personal information, especially in response to unsolicited requests from strangers. Fraudsters may try to trick you into divulging personal information, or they may steal sensitive mail or documents from homes and offices.
If Arvest contacts you via phone call, email or text message, we will never ask you for account numbers, Social Security Number, PIN or passwords.
Q: I do not have access to my personal IDs or financial records due to an unexpected quarantine caused by COVID-19. How do I rebuild my financial records?
A: These tips will help you begin to re-establish your financial records:
- Replace your driver’s license or state identification (ID) card. A driver’s license and a state ID card for non-drivers are the most commonly used IDs for proof of identity. These documents should be replaced as soon as possible. Contact the Department of Motor Vehicles in the appropriate state.
- Replace your Social Security card. The Social Security Administration’s card replacement process requires another form of identification, such as a driver’s license. For more information, call (800) 772-1213.
- Consider replacing other documents that may serve as proof of identity, such as:
- Employer ID card
- School ID card
- Military ID card
- Marriage or divorce record
- Adoption record
- Health insurance card (not a Medicare card)
- Life insurance policy
- Replace your credit cards, debit cards, and checks and inquire about your safe deposit box. If you do not remember the credit cards you have, you can obtain your credit report from one of the three major credit bureaus. Your credit report should list all credit cards in your name and a copy of this information may be provided to you at no cost.
- There are unauthorized charges on my credit card. What should I do? Call Arvest at (855) 226-5828 to report an unauthorized transaction. Our hours are 7 a.m.-8 p.m. CST Monday-Friday and 8 a.m.-5 p.m. on Saturday.
Arvest is here to help. Please reach out to let us know how we can help.
Arvest Bank Helplines
Customer Service / Help with Online and Mobile Banking
Request an In-Person Banker Appointment or Access a Safe Deposit Box
Hardship Assistance for Loan and Credit Card Customers