Arvest Bank understands the stress and uncertainty customers may be feeling as we all deal with the effects of COVID-19. We want to help ease any concerns customers may have about banking and/or their personal financial situations during this time.

COVID-19 Information Center

That’s why it is important to know Arvest has expanded assistance programs available for customers dealing with hardship due to the effects of COVID-19.

Mortgage Servicing Assistance Options

We are working alongside our investor and agency partners at Fannie Mae, Freddie Mac, HUD-FHA, VA, USDA and others to help provide timely solutions to help keep you in your home.

To best determine what Arvest can do to help during this time, please call (877) 483-2940.

With all the news media available today about payment deferrals, we want you to know:

There are immediate solutions offering an initial forbearance up to 6 months, and that may be extended to 12 months, if needed

  • Self-service – You may request a forbearance through our automated telephone system at the phone number above
  • Payment deferrals could be an option at the time your hardship is resolved, and other options may be available including repayment plans and loan modifications

Arvest Central Mortgage Co. customers should visit our website for more information.

Loan and Credit Assistance

Any loan and/or credit card customers dealing with hardship due to the effects of COVID-19 are encouraged to contact the bank during normal business hours to discuss their options. The number to call is: (877) 483-2940.

This includes customers with:

  • Consumer loans (auto, home equity, debt consolidation, etc.)
  • Arvest consumer and/or business credit card accounts

Customers needing assistance with a business loan should contact their loan officer.

Relief Options

Arvest offers several different relief options available due to the effects of COVID-19. The options available to you will depend on your loan type. Options that may be available include:

    • Deferrals, also referred to as loan extensions
    • Forbearance
    • Repayment plans
    • Loan modifications

Arvest wants to ensure our customers fully understand the options available and how each option works. Please visit here to learn more about these options.

Account Fees

These account fees are being waived to help you:

    • Telephone transfer fees
    • Telephone loan payment fees
    • Mobile check deposit fees via Arvest Go for small business account holders

Economic Impact Stimulus Payments

We are receiving many questions regarding the economic impact stimulus payments that were announced in March and want to offer a reminder that this is a government program and not a bank program.

One of the best ways to get the most accurate and up-to-date information regarding economic impact stimulus payments is to visit this page set up by the Internal Revenue Service. It offers a variety of details about the program in a Q&A format.

As a reminder, Arvest continues to offer drive-thru, ATM and ATM with Live Teller services at branches that feature those capabilities, as well as in-person meetings in some cases.

We also encourage customers to use our online and mobile options.




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