LOWELL, Ark. – Matt Kendall has been promoted to Executive Director of Mortgage Operations and Kathleen Craig hired as Director of Mortgage Production Operations, Arvest Bank – Mortgage Division announced today.

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Kendall has worked at Arvest for 17 years, and most recently served as Director of Mortgage Production Operations. In his new role, assumed earlier this year, Kendall is responsible for production operations, vendor management, mortgage IT and litigation spanning both the company’s production and servicing areas.

Kendall began his career at Arvest as an internal auditor and worked in the IT department before holding several leadership positions, including CEO, at Waco Title. He was named Director of Mortgage Production Operations more than two years ago, and was responsible for Arvest’s residential mortgage loan manufacturing and closing processes.

“Matt Kendall has proven very flexible and adaptable to new challenges over his 17-year career at Arvest,” said Steven Plaisance, President and CEO of Arvest Bank – Mortgage Division. “I am pleased that he will be able to provide additional senior leadership over several diversified areas of our mortgage banking business.”

Craig will report to Kendall and be based in Tulsa, Okla. She has production operations responsibilities in both Tulsa and Lowell.

“Kathleen’s hire brings more depth and experience to our leadership team during a time of increased focus on mortgage processes and regulation.

Steven Plaisance

Hired earlier this month, Craig has more than 25 years of mortgage banking experience and brings extensive expertise and knowledge of retail mortgage lending to Arvest. In a previous job as a regional operations manager and in other senior leadership roles, Craig has developed operational efficiencies, risk management policies and procedures, and customer service best practices, while also supporting sales across all areas of mortgage lending.