Arvest Bank is pleased to announce the Arvest Go mobile banking app has earned the J.D. Power Mobile App Certification for providing “An Outstanding Mobile Banking Experience.”
The J.D. Power certification evaluates mobile apps for its ease of navigation; range of services; speed of completing transactions; clarity of information; and appearance of the app. Our highly rated* mobile app, according to the Apple App Store, is designed to give users control over their accounts whenever and wherever they want, on the go and with ease.
Security + Convenience = Arvest Go
Arvest Go is loaded with secure features to help you access and control your accounts quickly, such as Touch ID and Face ID® login, plus a Quick View setting for checking balances without logging in. Most recently, Arvest added a tool that allows you to lock or unlock your Arvest debit or personal credit card instantly from your app to provide greater security and peace of mind.
How does J.D. Power certify an app?
J.D. Power’s Mobile App Certification, powered by Centric Digital, requires two advanced qualifications:
- Brands must rank among top performers in the most recent J.D. Power North American Mobile App Satisfaction Index, based on overall customer satisfaction.
- Qualifying brands must pass a rigorous evaluation of 250 different mobile app best practices for operations and user experience. The 250 are a subset of Centric Digital’s DIMENSIONS, a classification system used by industry leaders to benchmark digital performance.
We’re committed to keep improving
“We listen to feedback from Arvest Go users so that we can continually find new and better ways to serve your mobile banking needs,” said Arvest Marketing Director Jason Kincy. “This J.D. Power Mobile App Certification is rewarding primarily because it demonstrates that we are helping make banking faster, easier and more secure for our customers.”
Need to download Arvest Go?
If you haven’t used the mobile banking app before, it’s easy to get started. Just download Arvest Go1 from your app store. Then use your current online banking user ID and passcode to log in the first time. If you don’t have an online banking user ID, call us at (866) 952-9523.
J.D. Power 2020 Mobile App Certification Program recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/certifications.
*Arvest Go currently maintains a 4.8-star rating in the Apple App Store®.
1Arvest does not charge a separate fee for using its mobile apps. Messaging and data charges may apply. See your wireless carrier for details.