Arvest Bank is pleased to announce the Arvest Go mobile banking app has earned the J.D. Power Mobile App Certification for providing “An Outstanding Mobile Banking Experience” for the second consecutive year.
The J.D. Power certification evaluates mobile apps for ease of navigation; range of services; speed of completing transactions; clarity of information; and appearance of the app. Our app is rated 4.9 stars – on a 5.0 scale – in the app store and is designed to give users control of their accounts whenever and wherever they want, with easy-to-use functions.
Security + Convenience = Arvest Go
Arvest Go is loaded with secure features to help you access and control your accounts quickly. Some of the more popular features include the ability to deposit checks, pay bills and transfer money to individuals, and lock and unlock an Arvest debit or credit card.
How does J.D. Power certify an app?
J.D. Power’s Mobile App Certification, powered by Centric Digital, requires two advanced qualifications:
- Brands must rank among top performers in the most recent J.D. Power North American Mobile App Satisfaction Index, based on overall customer satisfaction.
- Qualifying brands must pass a rigorous evaluation of 250 different mobile app best practices for operations and user experience. The 250 are a subset of Centric Digital’s DIMENSIONS, a classification system used by industry leaders to benchmark digital performance.
We’re committed to keep improving
“As many of our customers continue to engage more frequently in digital banking, we want to provide the tools and features that are the most helpful and provide the most benefit to them,” said Jason Kincy, Arvest’s executive director of marketing. “This J.D. Power Mobile App Certification reflects those efforts to have a world-class mobile app and also may help us attract new customers, especially those who prefer digital relationships over traditional branch banking.”
Need to download Arvest Go?
If you haven’t used the mobile banking app before, it’s easy to get started. Just download Arvest Go1 from your app store. Then use your current online banking user ID and passcode to log in the first time. If you don’t have an online banking user ID, call us at (866) 952-9523.
1Arvest does not charge a separate fee for using its mobile apps. Messaging and data charges may apply. See your wireless carrier for details.
J.D. Power 2021 Mobile App Certification Program recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.