FAYETTEVILLE, Ark. – Arvest Bank again ranks highest among its peers in satisfaction with retail banking in the Southwest Region. That’s according to the J.D. Power 2016 Retail Banking Satisfaction Study℠, released today.
This marks the seventh consecutive year Arvest has been recognized as best in class in the Southwest Region. The 2016 J.D. Power study was conducted with more than 5,000 customers throughout the region, which consists of Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.
Arvest received the Southwest Region’s highest score in four factors: product offerings, facility, account information and fees.
Additionally, Arvest ranked third in the South Central Region, which consists of Alabama, Arkansas, Louisiana, Mississippi and Tennessee. Arvest received ratings higher than the South Central regional averages in the five of the six factors analyzed by the study – product offerings, facility, account information, fees, and account activities.
Arvest has now received a top J.D. Power regional award 13 times in eight years across two regions.
To view the full release from J.D. Power, visit www.jdpower.com/press-releases/2016-us-retail-banking-satisfaction-study.